Myntra.com — Defective product delivered, company not providing a refund or a replacement for the defective item and denying foul play.

Address: Bengaluru, Karnataka

Order ID # 1219810 [protected]
Had purchased a Clarks Men Tan Brown Leather Mid-Top Derby Shoes From Myntra.com on 4th November 2022 through their app, upon receiving the shoes and opening the package seal, i was shocked to see the shoe box was completely tampered and damaged inside and out and upon opening the box and inspecting the shoes, i found that the shoes were defective in nature, the shoes looked old, had stains and creases on it, to my shock i had received a poor old quality item instead of a brand new one which i had paid for, upon requesting for an exchange through their app regarding the defective product, the delivery executive had came for the pick up of the defective item, and he straight up denied picking up the defective item and exchanging it with a new one which he had bought with him, upon asking he had mentioned the shoes are defective so he won't provide the replacement for the same and that i have to contact the customer support at Myntra.com and inform them the same that i had received a defective stock, and they will arrange a proper replacement or a refund, after that i had contacted the customer support team of Myntra that i had been delivered a defective stock from their side, and that they should provide me the replacement for the same and provide a proper solution for the same, upon continuously getting back and forth with the support team, i was denied a replacement or a refund for the defective item which was delivered to me through their official channel and straight up denied foul play done by them.