Myntra.com — delivered a used product and now declining the return request

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

I ordered a burgundy jacket and black sandals from myntra.

The jacket was used and when i raised a return request for the used product, it was cancelled on the pretext that the product go through quality check.

And the next day they delivered me defective sandals and have also declined the return request which was raised immediately after receiving the product.

This kind of response is highly unacceptable and why a customer should bear the brunt of their faulty quality check. I'm highly dissatisfied and hope someone can resolve the request