Myntra.com — delivered damaged product and declined return and refund request

Address: Pune, Maharashtra

I ordered red tape men running shoes on 8th septemebr 2019, but received a damaged product with its side strap broken.
Even the cardboard packaging was also broken.
I raised 2 complaints to file return and refund request, but both the times it was declined.

Incident id - in[protected] [incident: in[protected]]

Incident id - in[protected] [incident: in[protected]]

P. S - i have had 4 orders in last 6 months from myntra, be it a makeup product, clothing, or shoes, most of products i received are damaged.
And this time they are not even accepting their mistake and declined the request.