Myntra.com — delivered different, wrong product and not taking it on return

Address: 300, Netaji Subhash Rd, Chakra Beriya, Shibpur, Howrah, West Bengal 711104, Purba Medinipur, West Bengal, 721602
Website: www.myntra.com

I ordered a Aarrah, Grey & Gold-Coloured Embroidered Padded Ready Made Banglori Blouse on 20 Nov, 2019 through Myntra. On 28th Nov, Myntra delivered me that order, but, it was not that blouse product which I had ordered. The delivered one was a totally different product in every aspect, especially of below standard. That delivered product had all the tags on its cover packet, only. Immediately, I lodged a return request. But, the service man declined to take it on return as the ordered image product and the returning image were not matching. What a ridiculous logic! Myntra should be asked to tag every delivered item insitu, not on the packet only. Is it a way to make fraud by the side of delivery system? And, here, customers are victims only.
Then, I personally talked with the representative of Myntra customer care, twice. The return requests were also placed twice again. But, the same thing was happening again and again.
I want the return to be done and refund made for the Blouse.Really dishonest and disappointing behavior from Myntra.
I want to file a complaint against Myntra and sue them for the stress they are giving and not playing fair at all.
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