Myntra.com — denied service when item was missing in packet

Address: New Delhi, Delhi, 110017

Website: www.myntra.com

Pathetic service from Myntra. I ordered Kama Ayurveda essential oil from them as a gift to someone. Order no.[protected]-7735203. Item was delivered on 7th September and I came to know that one of the item is missing in the packet on 9th September. Now they are denying any customer service stating that 48 hours of deadline is past. They dint even bother to check if my complaint was genuine or not. Essentially they are in a way saying that my money has gone down the drain and we don't give a damn about customers. I want refund or item.