Myntra.com — did not receive item but has been marked as delivered by myntra

Address: FLAT NO 205, SUVAN ARCADE BHANDARI LAYOUT, NIZAMPET VILLAGE, Hyderabad, Andhra Pradesh, 500090

Hi team,

I have not received the following item but it has been marked as delivered :

Dorothy perkins
Women yellow & pink printed top

From order no:[protected]-4986503;

I am upset because the customer care executive has declined to take my complain and is stating some policy which is not even mentioned anywhere is your site. Can you please look into the matter and process refund. I have been ordering from myntra since long and this event is really turning me off from ordering in future.

Thanks,
Rashmi