Myntra.com — Did not receive my exchange delivery

Website: Myntra.com

Hi,

I was suppose to get my exchange delivery today but the delivery executive did to visit my place to check the product without visiting he has update in the Myntra portal that the Quality check for original product has been failed as the brand tagging was missing This is so pethitic and non sense i had had no issues from Myntra but now I feel cheated
Customer care executives having no idea when I informed about this.They were not able to provide any solution

I need my exchange deliver or the refund if someone can help