Myntra.com — different product given by myntra, and they were not giving exchange

Address:

Myntra, Hyderabad, Telangana, 500004

I had ordered Invictus men loafers, I had received a product of 361running shoes instead of loafers.

I had called to customer care and asked for exchange he used to wait for 72hours. The Next day I had called again, still said wait.

Suddenly I got mail of Your Return Request accepted, Today I called to customer care and asked my exchange.

Now they were saying there is no exchange, only return available.