Myntra.com — don't pick up returns product and don't give refunds

Hi
I'm akram
Few days ago i have ordered lofer from myntra.
Size doesn't fit so i don't need it.
I apply for return and myntra customer care says your product pick up from 10 days so i will wait. After 10 days don't pick up product and i will wait for my refund.
I apply second time for return then after customer care says you have to wait 10 days.
Please solve my problem and myntra give me my money.
Name : akram
Mobile : [protected]
Company name : myntra