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Myntra.com

Myntra.com — earphones

I have ordered a headphone from myntra but i have received a used one and there is no option for return in the givee order section it is soo frustrating for me that such a big brand like myntra is disappointing their customers i have never ever faced something like this from mytra i was always being satisfied with it but after all this i just dont feel like to shop anymore from Myntra.My order no is[protected]-2844701.
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Tried purchasing on 31/03/19. Payment timed out and it was cancelled. Amount debited, UPI status was pending but was approved on 4/04/19. Bank exectuives confirmed payment was credited to Myntra but now Myntra is denying the fact and refund is not initiated. I have all proofs of payments, transaction and mini statement. Kindly help me ASAP

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