Myntra.com — exchange issue with product

Address: Pune, Maharashtra, 411057

Hi team,

I ordered one pair of red tape shoes from myntra, and shoe size is bigger, so i want to exchange shoes. But unfortunately i collected insider point, i didnt know about the policy of insider point. I called customer executive and come to know that after collecting insider point we can't return or exchange the product. This is one one of worst feature i come to know about myntra,. I am the user of other application also but they have provision to return the point when raising return request. I am not asking myntra to return product and give my money back but asking only for exchange of product.

I am regular user of myntra and very disappointed with this policy. I am in loss with this policy.
Please give some provision to exchange my shoes.

I am looking for your help. Hope you won't dissappoint me.