Myntra.com — Failed product quality check

Address:

Bangalore

I got my product NBA casual shoes on 29 November 2020 and i tried it once. it's so heavy that my leg kind of started to hurtwhen wearing it so I chose to return and the pick up executive collected the product with all the details with in the box now I have been informed that the product quality check is failed due to some stain in the product and my refund is up on hold I tried it only once with my socks on so how could I damage the quality so is this the way you treat your customers am done with it if you guys return my product i will kindly accept it but that would be my last and final purchase from this damn site I have been purchased around 3, 4 items with in 3 month period but I didn't expect this kind of response from Myntra and am totally disappointed