Myntra.com — Fake comments Return on hold

I had orders many items on myntra and due to size issue I created return of 5 products but at the time of pickup, the agent had put false remarks due to which all of them have been put on hold. The products are in perfectly fine condition and tags are intact. Myntra is doing scam with customers and forcing them to keep the products by putting false remarks and after escalating the issue, they are giving the same response like a robot. Please help me in getting my refund back which is amounting to Rs.5000 approx.