Myntra.com — fake products scam

A weeks ago ive bought a puma sneakers for ₹3244 from myntra.
These myntra delivered a similar looking fake product of a company name “butchi” and these was a fake street brand which is not even available on myntra.
These myntra guys say that it was a logistics mistake but if it was a logistics mistake we’d like to know how did it got misplaced with a fake product..
If the mistake was genuine then they must’ve delivered a different original product...
And they have refunded on myntra credits but when i asked to delivered on my bank account, the call center lady name “ mallika anand “ hungs up call by saying its a company policy to not convert credits to bank account.
It’s actually myntra policy to loot people and their investors.
I want my money back because no one should waste thier money on making myntra scammers any money.
I want my money back