[Resolved]  Myntra.com — fake tommy hilfiger bag received

Address: 313004

My bad experience with myntra. Fake branded products.

I bought a tommy hilfiger navy blue sling bag from myntra on 25 feb 2019. It was stated on the website that this is an original tommy hilfiger bag.
I ordered it for rs 2830 which is too high for this sized bag but i went forward with this product as it was stated that it is original.
But to my surprise, after only 20 days o[censored]sage, the bag has started to wear from its edges and corners.
Also the zip is not easy to open and close because of its bad design.
I regret spending my hard earned money on this useless and fake product from myntra.

It is worse than any non-branded, cheap and non-leather pu bag.

The seller is arvind fashion from bengaluru, karnataka.
I can't even return the product as i have already used it and myntra will not exchange or accept a used product.
Nor can i give my feedbsck on this tommy hilfiger (So-called) bag anywhere on myntra's website.

I would suggest people considering myntra to buy branded products to avoid it completely.
What they will send will be a fake snd low quality copy and that too at a cost as high as original one.

I am very disappointed with myntra snd its product.
Would not recommended anyone to go for it and waste their money.
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Apr 10, 2019
Complaint marked as Resolved 
After calling Myntra's customer care, I got a very prompt and useful response. Withing few days of filing the complaint on Myntra's customer care portal, I received a call from Myntra regarding my concern and after sharing the details and the pictures, I received an e-mail withing two days. My defected item was picked and I was informed about refund process. Hope to receive the refund soon. I really appreciate and thank Myntra team for being so professional and supportive, as always. This attitude helps build trust and loyalty. Looking forward to a great customer relationship with Myntra in future too.
Myntra.com customer support has been notified about the posted complaint.
 
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