[Resolved]  Myntra.com — Female top received instead of what ordered

Website:

Myntra.com

Placed order on Myntra.com on 17/10/2020 for H&M jacket. Order no 115481234811082916803. After approximately 10 days i received a parcel which contained one female top I had initiated returns and provided them with necessary things which was required to channelize return within 1 or 2 days after i received the product. Return request was approved.In spite of sending images of the wrong products shipped; the person who came to collect the products (For return) refused to collect them as they were not the same as what was mentioned in the order. Further they declined the return request. After repeated calls they initiated the return request again declined. Even they refused to provide the products which i had ordered. Then i had called customer care and registered a complaint with them on 28/10/2020 for picking up products for return and initiate return and provide me with the products which i had originally ordered. Customer care executive told that your return request and complain both has declined. I am unsure now will they accept return now. This is not how such a reputable website should give such a pathetic service. And iam not a usual buyer I have been shopping with myntra since they started iam even one of their Myntra influencers I need to beg them to rectify even when in mistake is done by their team.How can be a big. Leather jacket be replaced by female top. I want to return the products and in return i expect compensation for my loss.