Myntra.com — forever new solid heels nude

I ordered a pair of heels on myntra meant to be delivered on 2nd march. I didn’t receive any order or intimation or updates till that day. I then called their customer care on 2nd march, who said i need to wait 72 hours before they can give me any information about the same. Still i receive no response from then so i called them after 3 days they said the case was randomly closed. Reopened it and made me wait for another 48 hours only to go on to cancel the order without telling me. Today i called them again the customer care people have no response to give me, no help, they can’t commit to anything. And the order has randomly been cancelled saying it’s lost. They made me wait 7 days to tell me the order is lost. I told them number of times i was travelling sunday onwards and needed this on an urgent basis and still they did this.