Myntra.com — Forever purse

I had purchased purse of forever brand for rs1500. I had received the wrong product, had registered the complaint on 31st march but till date there is no information. It was mentioned that within 72hrs complaint will be verified and product would be picked up by 6th april. But now the date has extended to 9th while there is no information about the verification. Cc agents are pathetic and do not understand the issue.