Myntra.com — Gift Wrap not provided and no personalized message

I have ordered a gift for my fiancee and opted for gift wrap service, additionally I also opted for a personalized message to be sent along with the parcel and got charged extra by Mynta.

My order got delivered in a normal cover like Mynta usually does and there was not personalized message. Such a pathetic service as Mynta ruined our special moment no personalized message, no gift wrap.

Invoice was also sent with the gift. What kind of pathetic service is this?