Myntra.com — highly disappointing behavior by a customer care executive

Dear sir/ ma'am,

Order number:[protected]-0789401

This is with reference to my recent interaction with a customer care executive (Himanshu) regarding my order.

I had ordered a dress from myntra which before placing an order was showing an estimated delivery date of 16th april but after placing the order the estimated delivery date changed to 20th april. I am travelling on 17th april and the dress would be of no use if i get it after 17th.

Being a regular customer of myntra, whenever i had faced such a situation in the past i have got in touch with the customer care and have always got very pleasant responses from them.

This time i explained the scenario to mr. Himanshu and asked to do anything from his side for the fast processing of the order as the order is still not in shipped status. He said that he has no provisions for that and cannot give any assurance on the product to reach before 17th. I said that i do not need any assurance but request you to do anything you can do from your side to help me.

I was highly dissappointed with the response "i cannot help you in this regard. The delivery date is 20th and you will get it before that". I do not need to call the customer care to know my delivery date.

I acknowledge the ignorance on his part when i said that this was the worst experience talking to a myntra customer care executive and his response was "sorry for the inconvenience; thank you for calling myntra; have a nice day".

I request you to kindly look into the matter so that no customer gets this kind of response in future.

Regards,
Sreechitra