Myntra.com — holding the return and refund of ordered product.

Address: 1/6438,1st Floor, Street No.5, East Rohtas Nagar, Shahdara, New Delhi, Delhi, 110032

I ordered a Teakwood Leathers, Men Brown Leather Solid Belt from Myntra and as I received it, I wasn't happy with the product quality. Hence, I place the refund request on the same day. There was a delay in the pick up but once they picked up the product, representative came back and returned saying that his senior said that the tags aren't there. I had a word with his senior, he said that I have to discuss with customer care, then, I contact the customer care and they said I will be updated on my email. I received the approval email but product hasn't picked up.
Its a terrible and disturbing experience, not only my money is blocked but I need to spend my valuable time on this. I didn't use the belt at all and this unexpected behavior from Myntra leave me in bad state.
I request you to help me to resolve it and get my money back.