Myntra.com — HRX Shoes-Order ID # 1189966 [protected] [Incident: IN[protected]]

Hello,

This email is regarding my experience with Myntra for Recent order for HRX
shoes. This is really disappointing that the team doesnot even bothers to
reply back to customer after getting in touch so many times. Really
unprofessional behaviour.

1. The order delivered was a size large so i requested for return within 15
minutes of receiving the order. Even the order sandals were replaced as
they were also a size bigger
2. The pickup happened the same day within few hours. The pickup guy
checked the shoes very well and I had returned the same in its
original condition with the plastics and paper support
3. The return was rejected and the product was delivered back to me
4 the same delivery guy came and I opened the box in front of him. The
package was not the same as I sent it. It was not in plastics as I had sent
back. So I think this was mishandled by the quality check team
5 i didnt accept the return order and sent him back on Tuesday
6. I didn't got a call back or response from myntra since last 5 days
7. I called customer support on Sunday and the executive put me on hold for
24 minutes and the call ended
8. I didnot get a call back with the resolution yet

This is highly unprofessional from a reputed store like Myntra

There is no update on my refund yet