Myntra.com — I ordered NIKE shoes but got a wrong product and Myntra is refusing return or refund

Website: Www.Myntra.com

Order Id[protected]-7581601

For Diwali I ordered a pair of Nike shoes for my husband sport shoes black size 8

But I received girls school black shoes.

I immediately raised a return request on 22nd October the same day I got the parcel. Myntra has ever since been cancelling my return and have not refunded my money or given me credits either.

I spent 3697 on the product and feel fully cheated. They are saying the barcode on the box is correct so they cannot help me. I am absolutely helpless and do not know how to get back my money.

Their customer support is not at all helpful. They claim to me be doing some investigation but I have no idea how they are investigating because clearly my issue is not resolved. They keep closing my tickets.

Their bag and box were in bad condition when I received it and I even shared images but they are refusing to help me!!