Myntra.com — I received sunglasses with a defect - reference number - in[protected]<complaint made to myntra>

Address:	KALYANNAGAR BANGALORE, 560043
Website:	www.myntra.com

Hello Team,

I ordered Polaroid Sunglasses from Myntra however it was defective peace hence called in the Myntra support within 2-3 hours of delivery and launched a complaint : IN[protected], however after the complain was launched 04/29/2019 no once has called or sent a message suggesting the exchange/return is in process. On call I spoke to supervisor Gaurav who said he will make sure a hand in hand exchange will be made however nothing so far on my email address [protected]@gmail.com. I am extremely dis satisfied the way myntra works and wants me to wait for 72 hours Also when I called the team now they are saying there is no update from Internal team. The only way to get an update is for me to call them. There is no escalation process whatsoever or email DL which will be responded. I feel that apart from fake promises made on call they can't do anything and have no email ID for escalation to bring this to attention of their higher management. Also I was told the paid option for expedite is not available