Myntra.com — I want my money back

Address: House no. 248R, Saraswatipuram Jail Bypass Road lane no. 4, Gorakhpur, Uttar Pradesh, 273014

Website: [email protected]

Sir,

Email id: [protected]@gmail.com
Order no. : 111293577561384258503
Amount : rs 545

I cancelled one top from myntra for which i paid through debit card. Its more than 10 days and the money is not reflecting in my bank account. I called them and they told me that the refund has already been processed from their side and if its not reflecting in your bank account kindly get in touch with your bank customer care. They provided me this bank reference no.[protected]. They told me that your bank support team will be able to trace the transaction and will update you regarding the same. They also provided me this link https://cms.onlinesbi.com/CMS/ for registring online complaint. I registered complaint with the sbi but after few days i got replied from sbi that no such payment had been recieved from myntra. Again i called myntra customer support and they are just repeating the same thing refund has already been processed you get in touch with your bank. If you are refunding money its your responsiblity to track the status of your refund and if the money is not credited its your responsiblity to check why its not credited. Bank is saying no such refund has been initiated by you, you are saying you have refunded then where money has been stuck electronically. I was a very big fan of myntra but after this experience i have lost faith.. From last 20 days i am just calling sbi and myntra but sbi is saying myntra has sent you money get in touch with them, myntra is saying we have sent you money get in touch with your bank. Horrible experience

Email id : [protected]@gmail.com
Order no. :111240527828777915503
Return id: [protected]
Amount : rs 541
The same problem is there refund transferred and give me bank reference no:[protected] but still refund is not credited to my account its more than 10 days, they provide me this link https://cms.onlinesbi.com/CMS/ after few days i got replied from sbi that no such payment had been recieved from myntra. Where is money gone, if my money is not back to me it means myntra is a fraud and theif, future i ll case against myntra from last 20 days i am just calling sbi and myntra but sbi is saying myntra has sent you money get in touch with them, myntra is saying we have sent you money get in touch with your bank. Horrible experience

Kanchan sharma
Gorakhpur