Myntra.com — I'm complaining about my ordered, which they send me empty package

I ordered Daniel klein watch from myntra on 31st December 2021. On 6th of January 2022 I got my parcel. When I opened a package I found a watch box and then I opened a box the watch was missing there is no watch inside the box. I paid a cash from my card and the price of the watch 2832/-. I call customer care and they file my complain but the next 3 days the said there is no any policy of your issue. They said we can't help it.