Myntra.com — I'm complaining about myntra's 3rd class service for delivery the wrong product and expecting the right product during pickup

Website:

Myntra.com

I order a jacket from myntra and I recieved a wrap dress. I requested a return and my order was picked up and returned to me saying it is the wrong product. The second time the delivery boy didn't even pick up my order saying it doesn't match the picture. How the hell would it match the picture if it is the wrong order!? I have contacted customer service 3-4 times now and the same process keeps repeating. I don't have my refund and I don't have my product. They are sending the pick up for the jacket, I don't have the jacket, I have the dress, so they are failing my return request again and again.