Myntra.com — Issue of order

Hello Myntra,

I was doing online shopping with Myntra on 26th November 2021, during when I did a payment of Rs. 1942 but in between a message shown as Myntra order couldn't get placed due to payment gateway failure. However my amount of Rs 1942 got deducted from my account two times.

I also sent a mail to Myntra customer service but got no reply that money will be reversed back from HDFC BANK within 48 hours if not I need to communicate with Bank directly. I didn't get money back hence writing this letter.

Attached screenshot of transaction details.

Thanks.