Myntra.com — issue with fraud

Address: New Delhi, Delhi, 110075

I'm placed an ordered park Avenue formal shoe. I got only empty box. When complaint against my product after one day i received email from myntra your claim has been declined..i called and asked the reason they said.. we delivered your product after quality check..they said if you have any video..who make video during opening any package ? Seriously if you order undergarments before open you’ll make video ? i just want to know..attached order id and all about product.
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Myntra.com customer support has been notified about the posted complaint.
 
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While I ordered my last order from myntra that was a shirt. I followed the terms and conditions as mentioned there to get the cashback on 10th July 2019, it has been more than a month but I haven't received the cash back .
Please look into the matter and provide a better solution for it.

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