I have ordered AHIKA women blue and pink floral printed A-line kurta and got delivered on 11th Oct along with I have ordered few more but due to size issue I had to return the product and I remember on or before 14th the product has been picked up also I don't have those messages either of delivery or the returns due to the multiple orders I have been deleting those but It didn't get updated on the app that my return has been picked up and I was out of station for few days hoping this would get updated and will be refunded but when I returned back I still would see the same thing and many messages for the pickup. Later I have raised a complaint and even called the customer care many times they would ask me the details and end up closing the ticket stating that product hasn't been received at their desk, I wanted to escalate that and no one was helping me out always they would mention the same thing and close the ticket. Everytime I call I will have to explain from the beginning they would open a ticket and close it. Its been a month now and no resolution has been provided they are not even providing the escalation number. I don't know where my product is now already I have returned it but it hasn't reached and it's not even with me.
As the customer care executives are not helping me in this regard and so I am writing this to you in a hope that I would get some resolution on this, earlier it was not about the refund but now yes I do worry about it thinking that what if I order the product of big amounts and it would also end up in same way if there is a issue. The customer care executives neither they are helping nor taking it forward when it is not in their hand but they would close the ticket when they know the product hasn't even reached their desk when I have returned it. This is so rediculious I have been wasting my time on this repeatedly doing the same things there is no proper channel for escalation. More of if I had to cheat I would have done it for all the products that I purchased and I would have had a repeated history of doing it since the time I started using Myntra and this is the first time I am facing this kind of issue.
Everytime I call customer care I have repeatedly mentioned that I don't have any messages on this and the executive will open a ticket and within 7-8 hours my ticket will get closed with the same update saying that there is no proof. If the resolution is that simple why do we need customer support even automation will also do the same job if there is proof issue will get resolved or else ticket will be closed. I was even said that supervisor will call I haven't received any call except one. There is no hope left out expecting the resolution. If I don't get any update on this I would like to hight it to consumers court.
Hoping I would get a reply on this! Was this information helpful? | 
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