Poor customer service! Deception! Scam!
We need urgent action taken in returning the product for a full refund or the consequences resulting in a case filed in consumer court and this experience broadcasted across social media (Tagging in your ceo and all higher business reps).
This is quite dumbfounding customer service experience form such a reputed firm and needs sorting else will result in a colossal business loss and bad reputation - can see that in any of your customer reviews.
Background: we are residents in the uk and are prominent users of myntra with spending of staggering 60-70k in a span of 2-3 months in 2017-18 as we love your products and order them weeks before we visit india as your return policies were always 30days*.
But lately we have experienced the dreadful outcome with our recent order order no:[protected]-6538301 for 10k.
Issue: your website has conflicting information on return policy as at the bottom of the page*: return within 30days of receiving your order and also *google: myntra return policy states the same, but we were confounded to know that you also have return policies based on products that are not clear to the user while placing an order and completely forfeits and contradicts your statements and this will be used as an evidence in our claim in court.
We have followed below steps in placing the order:
1. Login in to myntra
2. Search for any product
3. Select desired size and add to basket
4. Follow the checkout process
There is no clear evidence on return policy anywhere through this user journey.
*all relevant information is provided below in screen evidence
It’s with great regret that we would like to launch a formal complaint on your befuddled return policy. Your so-called agents/supervisors just read out scripts than understanding customer needs.
We have placed the order on the 8thnov and the was delivered on the 20th where my parents had to unfortunately get admitted to hospital and upon their return we have seen the product on video call and contacted myntra asap to return the item as the colour doesn’t match the description nor the quality was to your standards and expectations.
I have contacted your customer care numerous time with no luck in sending the product back for full refund as they simply don’t get it and each time i pay and call form the uk i have to explain the story for 20mins and been put on hold for atleast 30mins which has incurred me atleast £15 (₹1, 400). All the loss in time and monies incurred will be claimed for reimbursement in court.
After quite a long hysterical discussion, one of your supervisors (Aanchal) promised to sort it out and never got back with a resolution and then another male supervisor just kept reading script and further went to this vicious loop of emails with no resolution.
We would highly appreciate this issue being resolved asap and this will be our last step resolution, as the product is still in the package with all labels intact and in resalable condition as we have not even touched it as the person is still in the uk.
This is quite dumbfounding customer service experience form such a reputed firm and needs sorting else will result in a huge business loss and bad reputation - can see that in any of your customer reviews.
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