Myntra.com — item not getting collected - [protected] return number

Address: Myntra website, 110068

I had ordered a shoes pair from Myntra website which is not fit on the person.
For last six days we have been following up with the customer care to get it collected but every time they reeponse that it would get collected within 24 hours with the mail confirmation.
Till now we are only getting the rescheduling email and message from Myntra and no one is actually bothered of the customer pain.
These people have blocked money and not returning the same.

Would request to help us on getting the refund of our money.

Thanks