Myntra.com — Item not received and showing that the item is delivered

Address: 58-11-68, Old karasa

I purchased a readymade shirt fro Myntra, I am supposed to get the item delivered on 02 Nov 2021 but till date I didn't get the delivery. I recently came to know that they were saying that the item was already delivered, whereas I didn't receive till date. And more over the customer service is also not giving positive response, they were saying that the item is delivered and we don't have more information.

I really never expect such type of reply from customer service.