Myntra.com — Michael Kors Watch

I had ordered a MK watch from Myntra.
The product i received was damaged, there's a slight scratch on the dial.
I had placed a return request on the same day, as there's no option for exchange.
The delivery guy, refused the pick up of the product and asked me to speak with the customer service, where they asked me to provide all the detailed info of the product.
After providing everything i got a message stating my return has been rejected due to quality check issue.
Now they are refusing to accept the product.
Hence i request them to either provide me the exchange of the similar watch or return the amount.