Myntra.com — Michael Kors Watch

I purchased a Michael kors watch from Myntra on 7th June 2022 costing 16, 995. Order ID # 1206420 [protected]. I received the product and didn’t like it because of a black spot on the watch. Since it was a returnable product, I requested for a return which was declined by Myntra claiming that there was no black spot when they had sent the product. I again requested for a return, it got rejected twice without picking up the order. It was becoming highly disturbing for me mentally and financially because I wasn’t getting a solution inspite of end number of customer care calls and writing to them. I finally tried again and my return got approved. My product was picked up on 22nd June by xpressbees courier partner in the evening. I didn’t get any proof of the pickup or the tracking details of the order pickup. After 5-6 days I contacted the Myntra team again regarding a solution. I was informed that the product has reached the warehouse and quality check process is going on. The next day I called again and the agent replied that the product hasn’t reached the warehouse. It was highly shocking for me to be different responses everytime. In the meantime, my order status in the app showed that I refund has been processed from our end. I was lucky enough to take a screenshot of that update because after sometime, that update never reflected and it again showed that quality check process is still going on. After few days I again didn’t get any response. In the first week of July 2022, I contacted the customer care team again on call and I was informed that 8 business days of quality check are not enough and I was then asked to wait the solution till 11tg July 2022. It became more frustrating but I still had hope that right product has been sent to Myntra so I’m surely going to get a refund. Yesterday, 8th July 2022, I received a response stating that my return has been refused because I have sent them a different product and also to confuse me they mentioned that right product was sent to me initially. I literally got shocked because after so much hassle my product was picked up and this was the solution that I got from them. They have shared a false claim. I immediately called the customer care team asking for proofs of the videos of the product that they sent me, the product that was picked up from my house and the product that they received after my return request because I need proof of their false claim with videos of the product showing date and time. That’s how they will be proved wrong. Since yesterday I’ve called Myntra multiple times, either the agents say that we don’t have any further solution and the product has been re shipped to you so please keep it or they disconnect the call in between. I don’t need the product I mentioned them unlimited times I just need my money. I feel helpless now. The watch still shows a return policy of 30 days easy return. Please help me because my hard earned money is involved. They have been harassing me for many days now.