[Resolved]  Myntra.com — missing product , watch not delivered

Missing Product
I had ordered four products from Myntra on 6th of November which contains 3 shirts and a watch . I made the full payment online.I received a package on 8th of November at my address. The package i received was fine doesn't looked damaged, but when i open it. i was shocked to know that the watch that i had ordered was missing & there was an empty box though i received my shirts. I immediately told the delivery boy that i won't accept the order take it back. He refused to do so. He told me to lodge a complaint with Myntra customer care which i did in front of him. i explained to them what happened with me. They assured me that they will resolve the matter within 3 business days and asked me to accept the order first. The delivery boy didn't even took my signature for confirmation of delivery he just ignored me. Now after calling several time & waiting for almost 7 days i got a reply that my request is declined. That mean i paid Rs. 1624 for an empty box. I want to lodge a complaint against whoever is responsible . please help
Following is the detail of the order and email conversation with Myntra
1
Hi Andagi!

We know you are excited to get your hands on your bag of joy. Our Style Delivery Agent Arket ([protected]) is on his way to deliver your order today.
See you soon!

In the meantime, you can reach our Style Delivery Agent by clicking on the button below.

Stay Stylish!
Myntra

STYLE DELIVERY AGENT

Your Order Details
Order no.:[protected]-6879303

2)
Response By E-mail (Nishtha Punani) (08/11/2018 02.31 PM)
Dear Andagi,

Further to our telephonic conversation today, we have taken a complaint on your request.

Your reference number for today's interaction is[protected]. Kindly be assured that we are working on resolving your query at the earliest and you will receive an update within 3 Business Days.

Any replies to this mail will be unattended and we sincerely regret any inconvenience caused.

You can log on to www.myntra.com/contactus to get in touch with us in future and quote this reference number in the mail content.

Thank you for your support!

Regards,
Nishtha| Myntra
“Everything You Need To Look Good

Question Reference #[protected]