Myntra.com — money debited from account but myntra claiming they didn't receive it

On 29th november i placed an order in myntra and paid through axis bank netbanking, transaction was succesfull but myntra people are claiming they didnot receive the amount, and to connect with the bank.in the bank they keep on saying that amount has been credited to them. I dontknow why even myntra is becoming like other websites trying to cheat. Dont know what to do now. (Debited by rs. 1469 on 29nov19. Info: inb/[protected]/ccavenue.com / charge)