Myntra.com — Money got deducted but Order did not placed

Address:

Online, Bangalore

On 13th Sept 2021, I tried to placed an order, amount 2604. the money got debited from my ICICI paylater account but this order didn't get placed.
I lodged a complain, waited till 23rd Sept and then again called.
I have been informed that my money would be refunded back in next 7 business day (call received by Sagar & Pranali).

I waited and on 30th Sept, 9:29am, I received ab update on my application saying that, I need to connect with my bank as that amount payment failed and did not received /pass through Myntra gateway.

While connected with my Banking officer they asked me to share the written communication . Today I again called twice. One time it got disconnected by the representative and lastly again disconnected.

My query is, if that money did not received by Myntra, why I'm not receiving a written mail communication from them?
How long I have to wait to get my hard earn money back???