Myntra.com — money is not refunding by myntra.

Address: Bhagalpur, Bihar, Bhagalpur, Bihar, 812001

I have ordered two products in myntra on 16 sept. 2019 and paid money thru bank of india debit card. One product is delivered but another one i had cancelled. But i have not got my money refund in my account and they are not taking any responsibility. Order id is 112050759720225659803. I called the cc of myntra and they have provided me a reference no. But bank is denying to help me and also myntra is not responding.