My Experience or Feedback with Myntra.com
Some of my frnds and family member suggested me to try Myntra online app for the shopping experience, so I tried it 1st time and the order which i placed was approved and after a day so it was cancelled. they gave me a unbelievable excuse that the product was not upto the mark and to cover up there mistake they gave me a discounted coupon.
1. we are buying there products bcoz they are offering it in a discounted price not with the discounted coupon in exchange of compensation.
2. All those people who are paying for the service in advance before there product reaches us and after that we dont get what we need its really frustrating
3. Myntra App is bug and when ever you will try to place an order it will show you 3 or 4 are left as soon as you confirm your order, it will show your order was cancelled or out of stock
4. we are surfing for hours to get the perfect match and top of that your get cancelled and no apologies and worst part is that they think we are not aware about of shopping and there apologies will cover up.
5. I placed another order for shoes and that order was delivered to me after 9 days and I live only 50 kms away from the dispatched area.They printed the wrong phone number and I have only provided them one.
6. once again i collected my confidence ordered one more pair of shoe and i was wrong. They proved themselves correct that they are no more reliable and trustworthy. my order was dispatched and for next 10 days their was no update where the product was and when I contacted them through an email and after that they came to know that the shipment is lost.
Can you believe again the same story apologies, discounted coupons and case was escalated to there escalation team and they were not able to reach me over the call and did not tried to contact me again and received an email stating your money is refunded back to your myntra online account.
Once again i drafted a mail that i need someone from the escalation team talk to me And after 24 hours later a lady call me and again repeats the same tune we are sorry for the inconvenience blah..blah ..blah. she promised me that you will get your same order with the same discounted price and i will try to deliver the product ASAP. Now comes the dates and facts
last order was placed on 18 july and the dilevery date was 29 july.
now its more than a month 23rd August. no actions
I want to add little more to this issue. we all customers are not dealing with online order and shopping 1st time we are doing it since 4-5 years. I gained trust with Flipkart, Jabong, Amazon etc. they never disappointed me . I NEVER faced any issue with the product or with the service.
Myntra is earning money when we all are surfing for the product and you still dont buy anything and they refund our money to there cashback account app which is again there own bank account under which you see your cashback money is refunded. you will have refund your money back to your own bank account, then it is refunded. they are earning from us and showing us they care.
"I LOST MY TRUST, MONEY AND MOST IMPORTANTLY VALUABLE TIME"
I request each one of you please comment and what should I do and what can be the possible actions.
I will still add all updates Was this information helpful? |