Myntra.com — my return picked up but the claim is declined due to absence of the bar code on the outside plastic bag

rakhipikle

from Mumbai, Maharashtra

Apr 15, 2019

Address: Mumbai City, Maharashtra, 400064

I bought a saree from myntra on 4th april (Order no.[protected] 0557801) and requested a return. The saree did not have any price tag or bar code on it, the outer plastic cover had a supposed bar code. I did not bother to safely keep a plastic covering and misplaced it. Just on the basis of missing outside cover which had the bar code my claim has been declined. The cost of the saree was rs.3495/- and i want the refund. My product is also with them and still i do not have ant solution to it.

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Myntra.com customer support has been notified about the posted complaint.

Apr 18, 2019

Updated by rakhipikle Still no revert from Myntra...I got a formality call but still no mail or action from their side...extremely disappointment.. my saree is also with them...I am totally being fooled...

Apr 19, 2019

Updated by rakhipikle Today is day 4 of complaint on this forum and still no revert from Myntra on the status of my refund. I don't have my product with me nor any update on the refund. I am really upset with the customer service of Myntra. This is my last purchase from them also I will ask everyone not to buy from this unethical company.

Apr 22, 2019

Updated by rakhipikle Still the matter is not sorted, my refund is not yet initiated...every other day I am following up and all their customer support people do is ask me to wait. Really dissatisfied and disappointed with Myntra. Horrible experience.

Apr 24, 2019

Updated by rakhipikle So I get the product back...really pathetic...uninstalled the Myntra app and will never ever buy from them.