Myntra.com — myntra.com refund not credited to sbi account

Address:

GK Golden City, Parapana Agrahara ,Kudlu,Bangalore, Bangalore, Karnataka

Hi sir/ma'am,

I am tiered of communicating with myntra and sbi.

I have made a purchase of rupees 1364.00 on 20th May 2019 & a purchase of rupees 1552.00 on 20th May 2019 through my Master card (SBI) on myntra.com.

Now, they have refunded my money back to the same source and these are the transaction numbers. (Rupees 734 credited to my sbi account)

Rupees transaction number
777.00 - [protected]
587.00 - [protected]
818.00 - [protected]

Myntra says these payment has already been transferred and sbi should have credited these payment to my account which is currently not reflecting.

I reached out to my sbi branch and they confirmed that myntra hasn’t credited the refund to my account. I reached out to myntra cs team again and they refuse to research where is the payment gone. Can you please help me.

Phone number registered with myntra - [[protected]]
Account holder - Pooja Radwe
Payment source - sbi bank master card
Mobile - [[protected]]

Regards,
Pooja