Myntra.com — Myntra.com - Return was cancelled, product wasn't re-shipped back. Want a refund

I bought a total of 5 items from Myntra. The issue is with the cancellation of 1 product among the 5. Name of product is: "WROGN Men Grey Self Designed Slim Fit Stretchable Jeans".

I had raised a return request on approx. 13th September 2022. The product was picked up from my doorstep and verified, and later the return was cancelled by Myntra courier on 15th September 2022. The reason produced was "Quality Issue". According to the courier, the product's name in myntra.com says "Grey Jeans", but the returned product had color "Black" written in the brand tag. I had contacted them and explained that the product I received had the color "Black" mentioned in the tag, but Myntra is advertising it as "Grey Jeans" which is not my fault and that I had returned the exact product I received. My return was cancelled anyway, and I was told that the product would be re-shipped to me within 48 hours.
I never received the product back, despite raising multiple complaints with the customer care. So now, the situation is, my return was cancelled, I never got any refund and neither did I receive the product back. Please help me resolve this issue. All I want is a refund against my return.
+2 photos
Was this information helpful?
No (0)
Yes (0)
Myntra.com customer support has been notified about the posted complaint.
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Myntra.com
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    8%
    Complaints
    9819
    Pending
    0
    Resolved
    807
    Myntra.com Phone
    +91 80 4354 1999
    Myntra.com Address
    Survey No.17/9-B, Maruthi Chambers, Ground & 1st Floor, Annexe, Roopena Agrahara, Bommanahalli, Bommanahalli, Karnataka, India - 560068
    View all Myntra.com contact information