| Address: Buildings Alyssa, Begonia and Clover situated in Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Varthur Hobli, Bengaluru – 560103, | | Website: Myntra.com |
I recently ordered a mojari flat from myntra which i received yesterday. Due to sizing issue i wanted to request an exchange but it showed that the courier services does not allow exchange in our area so i requested a return, literally within two hours of delivery. So today the same delivery agent comes and runs a quality check but denies it and returns me saying there is a white stain which is actually a stitch which is already in the back of the mojari. He told me to request a normal check.
Upon calling the customer service of myntra, the first guy listens to the issue and puts me on hold saying he is asking what to do next. The call gets disconnected and within next two minutes he resolves it without even resolving my issue of normal check or return.
I call again then the same thing happened. They even asked for pictures on this query, the link was broken and was redirecting to myntra homepage. So i sent the picture anyway saying there is no damage. I just want to return n refund, they resolve it again.On the third call, this time the agent helped me.. and then keeps the issue "open" on the website. He told me to wait till 17th dec and that they will contact me to tell me what to do next on my email, till then this issue no./ Registered complaint will be visible on the website until resolved .But when i check an hour later, that entire issue is either removed or deleted or not in records.
I never expected such pathetic service from a reputed company like myntra. I don't even know what to do next?
I have been a loyal customer of myntra since so many years but this what i get, its disheartening.
I have all the call invoice recorded and pictures for proof. But myntra customer service is making me go nuts! Was this information helpful? | 
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