Myntra.com — myntra gift card fraud

Address: Kolkata, West Bengal, 700135

I have purchased a gift card of rs.2000 on 7th of august. Shows to be delivered at my end but never reached the person i gifted it to.

On raising a complaint with customer care and multiple follow ups via call, chat and social media, they simply kept giving timelines till today and no resolution yet.

Yet today, after a month they are asking me to wait for 24 hours more and i am sure they are not going to give me a call back tomorrow ever.

The customer care team is horrible. This is fear ful and ridiculous.

They might be doing this kind of fraud with so many people each day.
And as per their policy gift card cannot be cancelled once purchased.

I want a resolution for this.