Myntra.com — Myntra has rejected my return without even attempting to pickup and check the product

I've wanted to return a watch for a long time. Nobody came to pickup the return. And now it shows that my retyrn has been rejected. I don't understand on what grounds they have rejected my return, without even checking the product. No tag has been removed, its in it original condition. Furthermore, it's impossible to reach myntra's customer care service, nobody bothers to respond or help. Absolutely horrible experience. Extremely unprofessional. I've wasted too much time on this issue.