Myntra.com — myntra insider points

Address: MARQUE IMPEX, MORADABAD - CHANDAUSI ROAD, Moradabad, Uttar Pradesh, 244001

I placed an order from myntra on 5th dec 2019 worth rs.36, 000/- but i mistakenly collected the insider points due to which i'm unable to return or even exchange the products. I had word with customer care executive and they say that the points cannot be revoked and the products now can not be exchanged or returned.
Kindly provide me with any solution or alternative with the same. It's a matter of big amount, my rs.30, 000 will be going straight down the drain.
The policies are made for customer's benefits and it's not serving any of it's purpose. The products are not even of my use because of the size issue and i can't even exchange them now because of these points that i do not even want. It's the basic rule of online shopping that you can return/exchange the products if they don't look good or don't fit.
The insider points are not providing any benefit to customer in this way but to myntra only.
Please provide me with a solution or any alternative for the same.
Thanks