[Resolved]  Myntra.com — Myntra is not processing my return for shoes which are wrong size

I had placed an order of Bata Open Toe Comfort Heels. I wanted to place a return for the same as they are the wrong size for me. I tried placing a return thrice yesterday and they kept putting it on hold for damaged product but I never selected that option.

I even spoke to customer care and they kept telling me to cancel the return and place again. This happened thrice and the third time the agent placed the return from their end and now it is again stuck. They are telling me to wait till 13th May 2024. I don’t know what is the hold up. Every agent kept telling me something else. It seems like they are only not clear on what is what.

My return window closes on 16th May and I want my refund for these shoes no matter what. Myntra, kindly pick up the shoes or just refund me ₹2999.

This is ridiculous behaviour and not at all a hassle free return process.