Myntra.com — myntra not accepting a product which arrived in used condition

Address: Gurgaon, Haryana

Order no:[protected]-8897203

A product came in used condition with no tags. They are declining my claim stating that it has no tags. Its pathetic service. The reason i placed return is because its in used condition with no tags. How can i supply them the tags when it never came with any. I raised escalation and still, they didn't approve the claim.