Myntra.com — myntra not accepting w kurti of poor quality duplicate copy

Address: New Delhi, Delhi

Website: Myntra.com

Hi
My son had purchased a blavk colored w kurti for me. On receiving this gift, i removed the tags to try the fit. Just as i put yhe kurti in my neck the whole stitching came off. And i realised that it does not even have any margin for repair job. The fabric is of extremely poor quality and is definitely not original w kurti.
I made the request on 10th july and i was told that my complaint has been registerd and i will hear from them in 3days. Next day when i wanted to check the status i got the recorded message that they will pick it up by 15 th july and i kept on getting the same message until today when they told me that my return request has been declined.
Why should i suffer when they have no quality controls in place. They sell duplicate dtuff in sale. On yop of thst yheir supervisors pretend to be busy all the time and dont attend customer complaint to resolve an issue.
Thanks